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We have received many great responses from customers over the years. Recently, we thought why not post some of them as they come in? Well, here’s a start! Please glance over some of the testimonials listed here and if you would like, we encourage you to leave one of your own. Your feedback is very important to us. After all, you are the ones that make it all possible!
Thank you, the Gorge Fly Shop Team!
HI, Just wanted to pass along a big Thank You for selling me the frame I needed for my Lamson Litespeed IV (#2). I know Lamson makes it hard on dealers to replace that part and I really appreciate the fact that you guys (in this case girl) made it happen. Travis you have a wonderful wife who knows what customer service is. Having been in the customer service with my own business in the past I really appreciate the transaction. You can be sure that I will recommend your shop highly and will make every effort to do business with you guys in the future.
Thanks again. Mike S. - Santa Fe, NM
Hi Patty The shoes arrived yesterday. Terrey is very happy with them. Thank you for your excellent and friendly service. I’ve posted a review on your web page.
Kind regards Sharon
I purchased 2 Lamson Guru reels, line and backing all at amazing prices!! This was the absolute fastest service and easiest website to navigate I've ever been on!! Plus, they shipped my order the same day I ordered it. Crazy right!?! I made a mistake in ordering my backing and the awesome staff contacted me right away and fixed my problem (totally my fault not theirs). These guys were very professional and courteous. You have my future orders as well as all my buddies I've told about you. Keep it up guys....
Just a line to say thanks for the excellent service. Ordered a lamson guru on closeout and it arrived in new York yesterday. That was fast! Thanks.
Excellent Service I can't say enough about the people and service at Gorge! They are friendly and you are kept informed of the status of your order throughout the process. They'll get more of my business!
OUTSTANDING SERVICE After an internet search, I found Gorge Fly Shop where I proceeded to purchase a Nautilus NV Monster Fly Reel. The ordering process was seamless and EASY. The online ordering system worked perfectly and within a few days, my reel arrived! I would highly recommend Gorge's to anyone interested in purchasing fishing gear!
You and your team do a great job! Thanks for the quick turnaround and follow up email. I’ve done business with Gorge Fly Shop numerous times now on high end reels and will keep working with you because you really care about the customer!
Thank you and until next time, take care.
Good description of product on line. The shop has a great selection of quality fly fishing products. They often have specials with great prices. I've purchased a few items on line and have been very pleased with the timely shipping and product. I've also been to the shop and was pleased with selection of quality gear and quality service. Keep doing what you do! Great experience! - Taken from customer product comment
I ordered a reel from the shop back in March. For a variety of reasons the reel was backordered, then subsequent promise dates were missed through no fault of the shop. I could have cancelled the order and acquired the product through different means along the way, but didn't because it was so obvious Travis, Lyndsey and the team were doing everything they could to acquire the product. That kind of effort needs to be rewarded and I would certainly recommend giving them a try. By the way, the reel is way cool, too! - Dan Ellis
My experiance with gorge fly shop is AAA++++ i bought two galvin reels from them they ship fast always kept me in the loop with my ordering keep up the awsome work guys you have a customer for life hope every body follows me.
I placed an order for a Scotty Fly Rod Holder with Gorge Fly Shop and received excellent service. Their site was easy to use, the price was very competitive and I received my product in record time. When the time comes for me to purchase additional equipment, I will go to their web page first, knowing that I will be treated in a professional manner and not over pay.
Thanks! Honestly, the reason I ended up placing this order is because three weeks ago I placed a special order with Minturn Anglers here in Vail and never heard a word for two weeks. I went in Monday to inquire about the status and was told by the gentleman that originally helped me that he had no idea where the order was, but that he would follow up and call me with the status. Tick, Tick, Tick.....three days went by with no word or call and so.....I googled Korkers Wading Shoes and got to your website this morning. I've heard more from you in three hours than I have from them in three weeks.It makes a difference and you are doing a great job!
Thank you for your great service. Warm regards,
I wanted to send a shout out to the whole team at The Gorge Fly Shop. A year ago I ordered a couple custom Nautilus Reels and recently rush ordered a few items for a trip to Baja. Every communication with your shop has been first rate, enjoyable, and promises were followed through on diligently. You all are doing it right, keep it up! Here is a trophy rooster I caught, feel free to use the pic.
I'm the guy that came in with his wife and baby a couple of weeks ago. I bought a Hardy 4" Perfect from you. Anyways, just wanted to say the reel is awesome and since I've had it, I've caught multiple fish every trip. You must have sprinkled some magic on it. Sorry for the crappy photo but it's the only one I have. Thanks again. Ryan P.
This place ROCKS !! I got a great deal on a Outcast float tube and backpack straps. They give great customer service and shipping is very fast. They also offer free shipping on over $50 purchase what else could you ask for . Highly recommend this Place to everyone!! Thanks Gorges Fly Shop
Maddie: Thank you for your update and the effort you are going thru on my behalf. I just returned from breakfast with our geezer fly fishing group of seven, and I had commented on the service and satisfaction I have been experiencing with your shop. They were impressed and appreciated my recommendation. I hope that they contact your shop to meet their needs as we start rolling into the fall season. Again, thank you for your help. Cliff
Abel Nippers and Great Customer Service
Combine two great products; Abel Nippers and Gorge Fly Shop customer service and you get a customer for life. I bought a pair of pink Abel Nippers for my wife's birthday that had to be special ordered because most of us don't tend to buy them in that color. So I got the nicest emails explaining everything to me and the Nippers in the mail only a couple of days longer than if they had been in stock.
Maddie, The reel and extra spool arrived today! I'm very pleased with the quality especially considering the price. Thanks for helping me obtain the extra spool. The level of customer service you offered isn't something I experiance very often and it was a pleasure working with you.
Hi, my name is allan, I live in SCOTLAND, I came across "Gorge Fly Shop" by accident, I don"t do fly fishing, i do Course fishing, ie, float, & feeder fishing, I was searching for a centrepin reel, when i came across the company on ebay, So i made contact, asked a few questions, and met Lyndsey, I have bought tackle from all over the U,K, but this company,s customer service is second to none, Lyndsey was top class, helping me out with my purchase, shipping costs, etc, shopping was a delight. Travis, Lyndsey, and the team, have been going for 21yrs now, I,m not surprised, if they continue to give the same level of customer service, then they will continue for many years to come. Lyndsey has become a far away friend, always willing to answer any questions. I have now placed 3 orders, "I wish the shop was in Scotland," I am very happy to highly recommend Travis, Lyndsey, and the team at the Gorge Fly Shop,
Travis and all Staff Members.
I have just received my order in the mail, all intact. I now
All going well I can send a positive report on my new lines performance.
Thanking You. David. Allure Trout Flies & Frames.
Thank you for your prompt reply.
I must have deleted the message I composed when I placed my order, no problems!
Thanks once again for a wonderful service, you really put other online shops to shame.
Apart from the awesome service from GFS, the Simms Vertical Mesh Vest was great! Very good pocket layout, great mesh (for hot summer days!), superb cushioned collar that really helps when the vest is loaded up with all the 'essentials' and great colour to blend in with the bush! Top bit of kit, I would highly recommend it!
Luke from Australia
Congratulations to Travis, Lyndsey and their team
at the Gorge Fly Shop,you guys are terrific, service and customer
satisfaction are first class, keep up the good work, as an international
customer from Tasmania you guys make it all so easy thanks again
Just got the order I placed yesterday. Thanks for the great service. Love my new gear!
John A. (facebook friend)
Thought I would say "Thanks Again" for your great customer service. I've attached a photo from my September trip to the Deschutes to try a few new fly patterns you offered...
Scott W. (facebook friend - check out the photo on facebook)
A very nice vest. The service is very well and nice. I like to order more when I need something more Thank You all! Kind regards Robbert
I ordered this rod on Sunday and it was on my door step on Wednesday with standard shipping. This rod is the best I have ever cast, can't wait tell I am as good as the rod.
"Excellent service: I live in Tasmania, Australia and this is the second product I have bought from Gorge Fly Shop Online Store. The service has been excellent in both cases and the products have been as described and arrive in good order. I have yet to use this Rio line but expect it will live up to the product's reputation. David Houghton"
"I purchased a G.Loomis
fly rod & 2 Lamson
fly reels from the Gorge Fly Shop via the internet. I would like
to thank you for the sound advise and the efficient way my order was
handled. The free flylines I received with the order were placed on
the reels and spare spools for me, what superb service. I am really
happy with the rod & reels and to top it off it arrived 5 days from
dispatch to the Middle East excellent service guy's well done.
"Great top, excellent customer service: Excellent quality product, fits true to size. Customer service provided was stellar! Quick personal service. Will definitely use again." - Carrie C.
"Hi Lyndsey, My order arrived this afternoon! Thank for you the
great experience, you made it so easy and I know my husband will love
his birthday present! I was going to order them off Amazon but I remembered
Gorge Fly Shop as my husband occasionally stops in as we pass through
town. I love supporting local businesses and we love Hood River! We
will actually be staying overnight in a few months and I’m sure
we will be stopping by the store during our visit.
"The Hardy Ulralite 4000 CC reel that I ordered from you and that you had dropped shipped from Hardy USA arrived today and I am very satisfied. The H2O is alittle too "thick" to fish around here yet but I tried it out in the front yard between snow flakes on one of my old Scott "G" series rods and it worked very well. I landed our "lab" in short order. Seriously, thanks much for your time and effort. Russ B"
"Recently I have purchased 2 fly reels from your shop via the internet. I would like to congratulate your shop staff on the speedy and efficient way that these orders were handled- from the first email back to me stating that the order was received to the final one tellin me of the order dispatch. I was kept in the loop all the time- Great!. I also note the modest amount 0f the packaging charge (in stark contrast to many of your competitors) -I sense that there is a substantial goodwill subsidy supporting this charge. Very happy with my dealings with you and you can be sure that I will tell my flyfishing mates about your shop. Best Regards David L."
"Your service at organising and delivering the reel was sensational. Arrived in perfect condition with a 1 week turn around to Australia. Cheers - Darren C."
"Beautiful rod: Love this rod. I purchased the rod for a bonefishing trip to Belize and for wiper fishing. I've have lawn cast only but I can tell that it is an absolute cannon. Great service once again from The Gorge flyshop." - Michael M.
"Congratulations Travis, Lyndsey, Maddie and Austin. You deserve every bit of success that has come your way. I love how you guys treat customers more like friends and family than like a "sale". Wishing you another 20 years of growing success. It's a testament to you and your employees that despite a difficult economy, you have flourished and made so many friends. I feel blessed to be counted amongst them. Looking forward to more good times ahead." - Charles C.
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