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We have received many great responses from customers over the years. Recently, we thought why not post some of them as they come in? Well, here’s a start! Please glance over some of the testimonials listed here and if you would like, we encourage you to leave one of your own. Your feedback is very important to us. After all, you are the ones that make it all possible!
The you, the Gorge Fly Shop Team!
Maddie: Thank you for your update and the effort you are going thru on my behalf. I just returned from breakfast with our geezer fly fishing group of seven, and I had commented on the service and satisfaction I have been experiencing with your shop. They were impressed and appreciated my recommendation. I hope that they contact your shop to meet their needs as we start rolling into the fall season. Again, thank you for your help. Cliff
Abel Nippers and Great Customer Service
Combine two great products; Abel Nippers and Gorge Fly Shop customer service and you get a customer for life. I bought a pair of pink Abel Nippers for my wife's birthday that had to be special ordered because most of us don't tend to buy them in that color. So I got the nicest emails explaining everything to me and the Nippers in the mail only a couple of days longer than if they had been in stock.
Maddie, The reel and extra spool arrived today! I'm very pleased with the quality especially considering the price. Thanks for helping me obtain the extra spool. The level of customer service you offered isn't something I experiance very often and it was a pleasure working with you.
Hi, my name is allan, I live in SCOTLAND, I came across "Gorge Fly Shop" by accident, I don"t do fly fishing, i do Course fishing, ie, float, & feeder fishing, I was searching for a centrepin reel, when i came across the company on ebay, So i made contact, asked a few questions, and met Lyndsey, I have bought tackle from all over the U,K, but this company,s customer service is second to none, Lyndsey was top class, helping me out with my purchase, shipping costs, etc, shopping was a delight. Travis, Lyndsey, and the team, have been going for 21yrs now, I,m not surprised, if they continue to give the same level of customer service, then they will continue for many years to come. Lyndsey has become a far away friend, always willing to answer any questions. I have now placed 3 orders, "I wish the shop was in Scotland," I am very happy to highly recommend Travis, Lyndsey, and the team at the Gorge Fly Shop,
Travis and all Staff Members.
I have just received my order in the mail, all intact. I now
All going well I can send a positive report on my new lines performance.
Thanking You. David. Allure Trout Flies & Frames.
Thank you for your prompt reply.
I must have deleted the message I composed when I placed my order, no problems!
Thanks once again for a wonderful service, you really put other online shops to shame.
Apart from the awesome service from GFS, the Simms Vertical Mesh Vest was great! Very good pocket layout, great mesh (for hot summer days!), superb cushioned collar that really helps when the vest is loaded up with all the 'essentials' and great colour to blend in with the bush! Top bit of kit, I would highly recommend it!
Luke from Australia
Congratulations to Travis, Lyndsey and their team
at the Gorge Fly Shop,you guys are terrific, service and customer
satisfaction are first class, keep up the good work, as an international
customer from Tasmania you guys make it all so easy thanks again
Just got the order I placed yesterday. Thanks for the great service. Love my new gear!
John A. (facebook friend)
Thought I would say "Thanks Again" for your great customer service. I've attached a photo from my September trip to the Deschutes to try a few new fly patterns you offered...
Scott W. (facebook friend - check out the photo on facebook)
A very nice vest. The service is very well and nice. I like to order more when I need something more Thank You all! Kind regards Robbert
I ordered this rod on Sunday and it was on my door step on Wednesday with standard shipping. This rod is the best I have ever cast, can't wait tell I am as good as the rod.
"Excellent service: I live in Tasmania, Australia and this is the second product I have bought from Gorge Fly Shop Online Store. The service has been excellent in both cases and the products have been as described and arrive in good order. I have yet to use this Rio line but expect it will live up to the product's reputation. David Houghton"
"I purchased a G.Loomis
fly rod & 2 Lamson
fly reels from the Gorge Fly Shop via the internet. I would
like to thank you for the sound advise and the efficient way my
order was handled. The free flylines I received with the order
were placed on the reels and spare spools for me, what superb
service. I am really happy with the rod & reels and to top
it off it arrived 5 days from dispatch to the Middle East excellent
service guy's well done.
"Great top, excellent customer service: Excellent quality product, fits true to size. Customer service provided was stellar! Quick personal service. Will definitely use again." - Carrie C.
"Hi Lyndsey, My order arrived this afternoon!
Thank for you the great experience, you made it so easy and I
know my husband will love his birthday present! I was going to
order them off Amazon but I remembered Gorge Fly Shop as my husband
occasionally stops in as we pass through town. I love supporting
local businesses and we love Hood River! We will actually be staying
overnight in a few months and I’m sure we will be stopping
by the store during our visit.
"The Hardy Ulralite 4000 CC reel that I ordered from you and that you had dropped shipped from Hardy USA arrived today and I am very satisfied. The H2O is alittle too "thick" to fish around here yet but I tried it out in the front yard between snow flakes on one of my old Scott "G" series rods and it worked very well. I landed our "lab" in short order. Seriously, thanks much for your time and effort. Russ B"
"Recently I have purchased 2 fly reels from your shop via the internet. I would like to congratulate your shop staff on the speedy and efficient way that these orders were handled- from the first email back to me stating that the order was received to the final one tellin me of the order dispatch. I was kept in the loop all the time- Great!. I also note the modest amount 0f the packaging charge (in stark contrast to many of your competitors) -I sense that there is a substantial goodwill subsidy supporting this charge. Very happy with my dealings with you and you can be sure that I will tell my flyfishing mates about your shop. Best Regards David L."
"Your service at organising and delivering the reel was sensational. Arrived in perfect condition with a 1 week turn around to Australia. Cheers - Darren C."
"Beautiful rod: Love this rod. I purchased the rod for a bonefishing trip to Belize and for wiper fishing. I've have lawn cast only but I can tell that it is an absolute cannon. Great service once again from The Gorge flyshop." - Michael M.
"Congratulations Travis, Lyndsey, Maddie and Austin. You deserve every bit of success that has come your way. I love how you guys treat customers more like friends and family than like a "sale". Wishing you another 20 years of growing success. It's a testament to you and your employees that despite a difficult economy, you have flourished and made so many friends. I feel blessed to be counted amongst them. Looking forward to more good times ahead." - Charles C.
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